Frequently Asked Questions

Most frequent questions and answers

Can I order if I live outside the UK?

We can supply products to countries outside the UK. However, shipping can be expensive as many of our products are either heavy or sizeable, and we are not liable for any import duties or customs fees due at the destination. In order to discuss your requirements please email us.
In most cases it will be more cost effective to arrange your own collection Ex Works.

Do you have dealers around the country?

We supply customers direct although many builders merchants are able to order from us on your behalf.

What payment methods do you accept?

Bank transfer via Proforma or card online

Can I open an account?

We offer credit facilities to customers that order regularly. We do not offer credit for one off projects / orders.

Do you offer discounts?

We offer competitive discounts on large orders.

How do I get a quote?

By emailing our Sales Team on sales@customaudiodesigns.co.uk or using the website quote request.

Why buy from us?

Experienced and established: founded over 20 years ago, Custom Audio Designs Ltd was the first UK acoustics company to specifically meet the technical needs of residential projects and provide worldwide web access to its technical resources.

Quality Assured and Qualified: we are Members of the Institute of Acoustics (IOA), British Standards Institute (BSI) and UKAS Accredited. Our Acoustic Consultants are IOA Qualified. Our Acoustic Reports are written in accordance with BS EN ISO 17025.

All services are impartial, independent and quality accredited – BS EN ISO 9001:2008 for Acoustic Consultancy and Supply Services.

Customer Confidence: not just an online retailer. We are able to offer our customers independent, qualified guidance on a range of acoustic challenges as well as after-sales support if required.

We regularly review our policies and procedures to ensure that they meet the latest relevant legislation to protect you.

Inspirational: if imitation is the sincerest form of flattery, look around and see how many other companies have emulated our style and ideas.
A word of caution: beware of those that have little depth of technical or practical acoustic principles.

Frequently Asked Questions